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    Politique d’expédition

    After an order is placed , please allow 3-5 business days for us to prepare your order. ( You will also get a notification email when your order has been shipped.) Please wait at least 20days after  your order is placed for it to be delivered. Delivery is  Guaranteed on TGS or your money back!

     

    Please bear with us, as we are currently working on a way to expedite  orders while also providing maximum safety.

    Tracking numbers are also made available per order so you can follow your packages every step of the way!

    Thank you for your patience and understanding.

     

    USA

    Shipping Method Cost Delivery Time*

    Insured Standard Shipping

    		 $7.99 USD 9-15 Days



    International

    Shipping Method Cost Delivery Time*

    Insured International Shipping

    		 $9.99 USD 7- 12 Days



     

    *Please note: The pricing and delivery times are estimates only, therefore, The Grandspot is not guaranteeing delivery dates or shipping prices.

    Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which could cause delays in delivering your order.

    Once your shipment confirmation email is sent, we will no longer be able to change or correct delivery information. You, the customer, will void any replacements or refunds if correct shipment information isn't provided at the time of shipment email.

    Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.


    Can We Help?

    Our team of advisers will assist you in English from Monday to Saturday from 9:00 am to 5:00 pm (Pacific Standard Time)

    If you need any help please do not hesitate to contact us


    Happy Shopping!

    Thanks again for choosing to shop with us...

     

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    But you can also contact us:

    Customer Services

    Call Us: (888)-474-4869

    Mon-Fri: 9:00 am - 6:00 pm
    Sat: 9:00 am - 4:00 pm
    Sun: 9:00 am - 2:00 pm

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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: (888)-393-9770

    Mon-Fri: 9:00 am - 6:00 pm
    Sat: 9:00 am - 4:00 pm
    Sun: 9:00 am - 2:00 pm

    Send us an email

    SHIPPING

    Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    You can return any item purchased on TheGrandspot within 14 days of the delivery date.

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    Packaging

    •  Products are shipped in unmarked self-sealing poly bags or recyclable paper mailers. All products are shipped secured with excellent protection. Multiple products are shipped in recyclable cardboard boxes. Drinkware is shipped in specially designed recyclable cardboard boxes.

    Shipping

    • Standard Shipping Time: within 7 to 16 days shipping.
    • QUICKER SHIPPING TO THE USA.(ON JEWELRY PURCHASES ONLY) 2-8days delivery.
    • Some products may Have a faster shipping time. [Please read the product description for such products.]
    • Purchases are well packaged with Tracking numbers provided.
    • See the delivery FAQs for details on shipping methods, costs and delivery times.

    Returns And Exchanges

    • All Sale items are final.
    • See conditions and procedure in our return FAQs.

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